The CISP® accreditation is a web-based, on-line program which includes a comprehensive, 10-module preparatory coursework, followed by a final "live sales call" role play exam. Applicants are expected to complete the entire coursework in about 8 weeks, prior to sitting for their final exam. Each course includes study and learning of the competencies required to successfully pass the final examination. In addition, candidates work through practice simulations, observe audio recordings of sales calls, and take course-ending tests. Each course-ending test must be successfully completed before moving on to the next course. The proprietary "BrainX" on-line learning system used throughout the course work helps each candidate master the content and prepare them for a successful final exam outcome.
Completing your application to be accepted as a CISP® candidate takes only a few minutes. Applicants are required to meet certain pre-requisites including education and experience requirements, along with providing a reference. Upon submission of your application, individuals will be issued a log-in and password to begin their course work.
After completing the 10 courses, candidates may schedule their final exam. The final exam consists of a "live" sales role play via a pre-scheduled call to a "prospect". Candidates are given a choice a several sales scenarios to choose from which will form the basis of their call. Candidates are expected to successfully cover several components on the call including the introduction, discovery, sales qualification, questioning techniques, listening skills, next steps, etc. in order to pass the exam. Each candidate will receive a detailed final exam expectation and grading summary along with an audio example of a successful role play allowing them to prepare for a successful outcome.
Candidates who do not pass the final exam may schedule a 2nd exam after a 2 week "waiting period." This allows them time to review the course work and focus on the areas which were identified as needing attention from the original exam score card.
On-going education ensures that accredited reps stay current while continuously seeking opportunities to increase their skills and competence through professional education. Passing the CISP® coursework and final exam earns accreditation for a three period. Accredited professionals are required to earn at least 5 CSE (Continuing Sales Education) credits every 3 years following their initial accreditation to maintain their CISP® designation. There is a wide variety of simple educational opportunities for members to earn these credits including the following ways (Additional learning opportunities are added regularly):
- Attend a local Chapter meeting (1 credit)
- Attend a Regional or National AA-ISP conference (4 credits)
- Attend a AA-ISP webinar or Training Tuesday (1 credit)
- Receive training from an AA-ISP authorized training partner (Credits vary)
Each CISP® will have on line access to their personal profile. After earning your accreditation, you will update your profile with earned CSE credits. A full list of earning opportunities with associated CSE points will be sent to each candidate upon successful completion of the CISP®.
CISP® is made up of 11 courses, each containing multiple lessons, user interactions, and tests. View an example:
Course 4: Lesson 2
CISP® Brochure (PDF):
Enter a CISP® ID number to view status (Help?):
"The CISP accreditation program will help shape our profession for the future."
David Moufarrege - COO, Clickworker.
"The CISP system turns knowledge into power."
David Sill - SVP, PC Helps.
"I can't wait to get my whole team certified!!"
Dan Staples - Sr. Inside Sales Manager, SGI.
"I am very excited about what the CISP Accreditation means for not only my inside sales team, but for our profession."