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The Association & Our Mission

AA-ISP Advisory Board Members


Mark Quinlan, Director of Technology and Inside Sales General Electric, Healthcare IT

Mark is responsible for the strategic direction and day to day operation of one of the most effective and highly regarded inside sales teams at General Electric Healthcare. Mark has over 25 years of direct selling and sales management experience. Mark was named the AA-ISP 2009 Executive of the Year and is a veteran of five Inside Sales Association conferences and has served as both presenter and facilitator at past events. Prior to his career in Healthcare IT, Mark spent 10 years in the telecommunications industry as Commercial Markets Manager with AT&T and with PrimeLink where he served as President. He is a graduate of the University of Vermont with a BA in Business Administration.

Laurie Lynard, President TeleMasters Inc.

Laurie has 30 years experience in sales and sales-management, training, coaching and consulting. Companies include Honeywell, Personnel Decisions, Capella University and several small manufacturers and distributors. She is currently operating Strategic Performance Consulting,LLC ,providing sales training and coaching powered by Telemasters, Inc for organizations such as Securian, US Bancorp Investments, Thomson-Reuters, and Wells Fargo. Laurie also specializes in consulting and coaching for companies who are looking to start up or turn around their sales and customer service teams.

Trish Bertuzzi, Founder, President, and Lead Strategist The Bridge Group

Trish founded The Bridge Group with a mission to help technology companies build highly successful inside sales teams. Since founding The Bridge Group in 1998, Trish has been applying the knowledge she acquired through 20 years of business-to-business technology sales leadership to help Bridge Group clients build, evolve, and validate their inside sales strategies.

With over 130 distinguished technology clients, Trish and The Bridge Group have built their business by delivering unparalleled service. Prior to founding the Bridge Group, Trish designed and built best practice inside sales organizations for companies including Legent Corporation, Cadre Technologies, Bachman Information Systems, and Telesales, Inc.

Paula Summa, General Manager, ibm.com

As the General Manager of ibm.com, Paula Summa leads a 5,000 person worldwide team responsible for driving approximately 11% of IBM's total revenue. The ibm.com organization consists of 43 global inside sales centers throughout the world.

Paula has held various financial roles in her career with IBM, working with the various geographies and business units, primarily in the Sales and Distribution organization. Her first executive role was as Director of Accounting for U.S. Operations in Sales and Distribution and then moved to Director of Financial Planning in Corporate Headquarters for IBM's Worldwide Marketing and Services Units.

From 1994 - 1996, Paula's talents were leveraged as Controller for Latin America. In May 1996, Paula became the first Chief Financial Officer of IBM's Global Small and Medium Business organization followed by heading up the Global Business Partner Organization and ibm.com as Vice President of Finance and Operations. From January 1999 - October 2002, she was promoted to Vice President of Finance and Operations for IBM Global Financing. Paula then assumed the role of Vice President of Finance and Operations for Global Sales and Distribution where she led a staff of 7000 financial professionals until January 2006, when she was promoted to General Manager of ibm.com.

Paula is a member of the IBM Integration and Values Team, a recipient of the IBM YWCA award (Women's Achiever Award) and on the board of directors of the Westchester Arts Council. She is a member of the advisory board at Pace University's Lubin School of Business, where they honored her with the Alumni Achievement Award in 2008. She was also featured in the June 2008 issue of CFO Magazine as one of 25 women expected to be among the next generation of top finance executives.

Paula graduated from Pace University, summa cum laude, with a BS degree in Accounting, and was valedictorian of her graduating class. While working at IBM, she received an MBA in Finance from Pace University, where she graduated with honors.

David Moufarrege, Chief Operating Officer, clickworker.com, Inc.

David Moufarrege spent the past 25 years in cross-functional positions that included responsibilities for technology, solutions, customer service, and sales. For the past decade, he has held Director and Vice President positions in diverse companies, such as Sutherland Global, pcSupport.com, CPI Business Groups, and Clarity Customer Management. Currently he is Chief Operating Officer of clickworker.com, Inc., the U.S. subsidiary of a leading European crowdsourcing company. David is a recognized authority in the technology and telephony space. Technology companies, as well as voice and data providers, in the UK and in North America have relied on his expertise to combine technology with process improvements to address business challenges. Mr. Moufarrege holds a Master of Business Administration degree from the Rochester Institute of Technology.

Anneke Seley, Author "Sales 2.0", CEO and Founder, Phone Works, llc

Anneke was the twelfth employee at Oracle and the designer of Oracle Direct, the company's revolutionary inside sales operation. She is currently the CEO and founder of Phone Works, a sales strategy and implementation consultancy that helps large and small businesses build and restructure sales teams to achieve predictable, measurable, and sustainable sales growth, using Sales 2.0 principles.

Anneke is a highly sought after speaker and has presented at numerous shows and events. She was recently named as one of InsideView's Top 20 Social Media Users.

Dave Elkington, Chairman & CEO, InsideSales.com

David Elkington has a rich background in technology and business development. As CEO, he leads the development of InsideSales.com's strategy both technologically and operationally.

Before founding InsideSales.com, David Elkington co-founded Integr8ted Technology Solutions, LLC., a leading e-business consulting and application development firm. Before that, Mr. Elkington Co-founded and served as the director of business development of Everfill, Inc., an e-Health distribution company, until the sale of the company. Prior to that, Mr. Elkington was an investment banking financial analyst with Deutsche Banc Alex. Brown in Baltimore, Maryland, where he was a member of transaction team for IPO's, follow-on offerings, debt offerings, and merger and acquisition assignments for Internet e-commerce, retail, and business services companies.

Additionally, Mr. Elkington worked for Merrill Lynch and MiraQuest Capital (a healthcare technology venture capital firm). He has a background in computer science and holds a Bachelors of Arts degree in Philosophy from Brigham Young University with minors in Business, Japanese and Hebrew.

Steve Richard, Co-Founder, Vorsight

Known to clients as "The Meeting Scheduling Guru", Steve is responsible for all of Vorsight's on-site training and development programs. In addition he manages Vorsight's internal team of inside sales professionals. Prior to co-founding Vorsight with David Stillman in 2005, Steve was Associate Director of Business Development for Growth Strategy Partners, where he was responsible for identifying new opportunities and fostering relationships with new clients.

As an undergraduate business student at Georgetown University, Steve excelled at the case approach and before embarking on his Sales career, Steve spent time on Capitol Hill working in the office of Senator Joe Lieberman.

Steve volunteers at the Columbia Lighthouse for the Blind as a sighted person for visually impaired people. He has also volunteered for the DC schools as a tutor to elementary school students. He lives in Arlington, VA with his wife Ellen and a new born baby girl.

David Sill, Senior Vice President, Sales, PC Helps Support, LLC

David Sill continues to be excited about helping Fortune 1,000 firms free up valuable knowledge worker time. His company, PC Helps, delivers desktop, cloud-based, and mobile device "how to" solutions to corporate end-users over the phone and Internet. His inside sales teams have forged sustainable relationships with industry-leading brands and have increased annual revenue for 13 straight years, highlighted by a successful private equity-sponsored liquidity event in 2005 and dividend recapitalization in 2007. David Sill is a practitioner and true believer in the potential of inside sales.

David graduated magna cum laude with a BA in Writing and Communication from the University of Pittsburgh. He holds a JD from the Pennsylvania State University Dickinson School of Law and is licensed in the Commonwealth of Pennsylvania. While working at PC Helps, he received an MBA from Villanova University.

David volunteers as a Board member for the Wolf Performing Arts Center and lives outside Philadelphia, Pennsylvania, with his wife and four daughters.

Jyllene Miller, VP Global Sales, Concentrix

Jyllene Miller was born and raised in Connecticut, was graduated with Distinction from Connecticut College in 1987, and moved to Arizona in 1990. Her 20+ year career in Direct Sales and Executive Sales Management spans several verticals and multiple countries.

Jyllene began her career as an individual contributor Team Air Express. Within 3 years, she held a Regional Sales Manager position, with sales management responsibilities for 5 offices in the Southwest region of the United States. Jyllene joined Insight in 1996 as an Account Executive, was promoted every year, and in her final role in 2004 served as Vice President of SMB Sales with responsibilities for 900 inside sales professionals and $1.2 Billion in annual revenues. From 2004 to early 2008 Jyllene served as Executive Vice President of Arete Sleep Health where she renamed/rebranded/ and restructured the organization, and implemented sales and marketing teams to grow the organizations from 1 state with $1million revenues to 5 states with $22 million in annual revenues. Jyllene joined Direct Alliance in 2008 as Senior Vice President of New Business Development and remains in that roll today.

Jyllene has been recognized with multiple sales awards, as one of Arizona's Top 10 Women in Technology Sales by Today's Arizona Woman Magazine, and was the recipient of the Prestigious Phoenix 40 Under 40 Distinction is March 2001.

Jyllene is extremely active in the community. She served on the Board of Trustees for Homeward Bound for 10 years and on the Board of Directors for The Partnership for a Drug-Free America as Secretary and Chair of the Development Committee for 3 years. Today she serves on Fresh Start Women's Foundation Board of Directors where she holds several committee positions. Jyllene's passion lies within helping others learn how to help themselves.

Greg Brush, Vice President of Sales & Customer Success

Greg leads the sales and customer success teams for InsideView. He is a proven sales executive and team leader who brings over 21 years of software sales experience. Prior to joining InsideView, Greg served as Vice President of Sales at Movaris where he restored sales growth that contributed to the company's acquisition. He was Director of Sales at Hyperion Solutions (now Oracle) in both national and strategic regional roles, and has served in various sales executive and management positions at Siebel Systems. Greg also held senior sales positions with Pure Software where he was a key contributor in the rapid revenue growth that led to a successful IPO in 1995 and subsequent acquisition to Rational Software (now IBM). Greg began his sales career with Oracle Corporation where he was consistently a top revenue contributor in the Oracle Direct team. A native Bay Area resident, Greg received his Bachelor of Science in Mechanical Engineering from U.C. Santa Barbara.

Tom Scontras, VP Sales and Marketing, Glance Networks

Tom is an accomplished specialist in giving startups what they desperately need (after a great idea) and that's revenue. He has spent two decades successfully generating early growth on a large scale, most recently by transforming Glance Networks from a company with a screen-sharing tool to the leader in the burgeoning Sales 2.0 movement. He is adept at integrating marketing, sales and support for both cost efficiency and maximal results, as he demonstrated at Empirix, Microsoft, and Informatica, among others. He blogs on sales, business, technology and culture.

Judy Buchholz, VP Sales, ibm.com North America

Judy Buchholz is currently the Vice President Sales, ibm.com North America where she leads a team of 1300 people responsible for IBM North America's Inside Sales channel, which drove $6B in revenue for IBM in 2010. The ibm.com organization in North America operates out of three Mega centers in Atlanta, Dallas, and Toronto with smaller satellite locations spread throughout the country. Prior to her current role Judy was Vice President STG Global Sales Programs, where she was responsible for the development and GTM of the key IBM growth solution areas: Cloud, Business Analytics, Deep Computing and the integration of these solutions with SWG and GTS/GBS. She was integral in the creation of the Oracle Sun Competitive Attack program and leads the tiger teams globally. Prior to joining STG, Judy was the Vice President of Sales, FSS Wall St. She led the client relationship teams that were responsible for driving $1B of server/storage, software and services revenue, while maintaining high client satisfaction in the relationship, growing that business 200% over a 5 year period. Judy's additional past experience includes serving as the services and industrial sector sales leader for the Linux EBO, where she led the development of our strategy and offerings in that segment. In addition to her leadership advancing Linux adoption, she has over ten years of Global Services IT and Consulting experience. She was a sales and project manager leader in the early formation of IBM's services line of business. She has extensive complex opportunity management leadership skills, and formed the first cross brand complex teams in IBM. Early in her career, she was a financial analyst and started as a financial applications programmer. Judy has more than 26 years experience in the information technology industry, including sales leadership and building organizational capability for newly formed functions. Judy holds a Bachelor of Arts in Computer Science and MBA in Finance from IONA College.