Lynn Johnson

VP - National Chapters, AA-ISP

lynn.johnson@aa-isp.org

As leader of the AA-ISP National Chapter Program, Lynn brings a rich history of Inside Sales leadership and an unparalleled passion to the Profession. She is an experienced business development/sales leader and brings over 25 years of experience to the leadership team of AA-ISP and the Western New York Chapter. She is a respected leader who inspires, motivates, develops, mentors and trains sales team to exceed goals. Lynn's passion for proactively seeking best practices in project management, performance management, sales process improvements has allowed her to hone skills in these areas resulting in improved productivity and lowering costs.

Lynn's diverse professional background includes sales & marketing leadership roles as Director or Manager at Unisys Corporation and Lenel Systems International, and began her sales career at Xerox Corporation. Lynn has earned a reputation for being innovative in creating and implementing solutions to maximize account coverage, retention of customers and overall customer satisfaction. She is known for her ability to build upon the power of collaboration and encourages this approach in her sales teams and leadership forums. During the early CRM days of Seibel, Lynn's sales team was a beta site and she provided her expertise in workflow & sales business processes to help establish the CRM roadmap for Siebel and Unisys.

Lynn's vision for the AA-ISP National Chapter program is that each chapter becomes an extension of the AA-ISP mission: to take inside sales to the next level of professionalism and performance.

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Sean Purcell

Business Unit Executive, IBM

purcell@us.ibm.com

Sean Purcell is a highly motivated hands-on and passionate inside sales executive with 20+ years in a Fortune 500 environment. Sean possesses a plethora of skills including executive management, sales(outside and inside), marketing, finance and operations. It is the combination of Sean's collective skills built over 20 years and his multinational work experience that were the building blocks to his insightful 'vision and strategy' capability. At the same time Sean is equally comfortable 'rolling up his sleeves' to do whatever it takes to implement a project or initiative - whether it was the start-up of the inside sales channel inside IBM, driving Integrated Marketing Communication programs into the North American and Latin American marketplaces or building/leading a team of 400+ inside sellers across 15+ European countries while on assignment in Dublin, Ireland.

Sean is looking to ensure the inside sales professionals in the Atlanta area have a knowledge base of best practices and can count on other members for assistance within the industry. Additionally, Sean wants to advance the profession of inside sales thru developing the next generation of inside sales rep and leaders. The Atlanta Chapter is fortunate to have such a committed, successful leader taking charge.

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Leslie Stine

Inside Sales Manager, BreakingPoint Systems

lstine76@hotmail.com

Leslie possesses a natural desire to bring other Inside Sales Professionals together. Her long time history in the profession has shown her the value of communication and sharing. To that end she helped co-found the Austin Chapter with a commitment of bringing folks together. Leslie has been working in the high-tech start up community for 10 years, 8 years of that in Austin with 6 years experience in high-tech Inside Sales.

Prior companies include HyPerformix and NetQoS (a CA company). Currently the Inside Sales Manager at BreakingPoint Systems, Leslie started the Inside Sales team and strategy, helping the company achieve more than 280% year over year revenue growth from 2008 to 2009 and 8 consecutive quarters of record revenues.

Leslie brings with her a thorough understanding of the specific needs of the Inside Sales environment in the predominantly high-tech Austin market. Leslie holds a B.A. in Psychology from the University of Oklahoma.

Leslie's desire is to see the Austin Chapter grow and help others to connect and advance themselves.

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Bojana Bowermon

Inside Sales Manager, NetQoS

bbowermon@sciencelogic.com

Bojana brings a passion and commitment to her role as Austin Chapter Co-President. She's a natural leader and her sprit and enthusiasm will help make Austin a "happening" Chapter. Bojana has 10 years experience in sales and sales management. Companies include Apple, Brady Corporation, NetQoS and now CA.

She has worked in leadership roles that incorporated coaching, mentoring and training of sales teams, especially in the inside sales capacity. Bojana is a thought leader in the field of inside sales team integration from small size companies into large, enterprise organizations.

Bojana's goal is to make the Austin Chapter a "fun" way to come together with others and share our challenges and accomplishments.

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Lisa DeVinney

Cloud Convergence Sales Executive, Global Communications Network

lisa.devinney@gcnsolutions.com

AA-ISP 2010 Spirit Award recipient. It’s all about having fun at work. An evangelist of “Smart Calling” techniques and sponsors federal legislation to improve the mindless smile and dial business environments. Lisa DeVinney brings over 15 years of professional sales experience and sales management in diverse industries which include consumer products, advertising, telephony and technology. Lisa has assisted start-up and early stage companies to hire and train a sales force.

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Trish Bertuzzi

President, The Bridge Group, Inc.

Boston Linkedin Group

tbertuzzi@bridgegroupinc.com

Trish has a long legacy in Inside Sales. After a number of years in the "trenches", Trish founded The Bridge Group with a mission to help technology companies build highly successful inside sales teams. Since founding The Bridge Group in 1998, Trish has been applying the knowledge she acquired through 20 years of business-to-business technology sales leadership to help Bridge Group clients build, evolve, and validate their inside sales strategies. As Boston Chapter President she leads one of the biggest and most active chapters.

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Lori Richardson

President, Score More Sales

Boston Linkedin Group

lori@scoremoresales.com

Lori founded Score More Sales in 2002 after many years in corporate sales, sales leadership, and corporate training with Fortune 500 companies. Her company works with technology and financial services organizations' inside sales teams on tactical ways to increase prospecting, grow the sales pipeline, and bring more deals to closure through training and coaching.

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Chad Burmeister

Director, Inside Sales, ON24

chad.burmeister@on24.com

Chad Burmeister has been in professional sales for more than 15 years, and sales leadership for more than 10, and is one of our most energetic Chapter Presidents. His infectious enthusiasm and drive can't help but get you excited. He originally launched the AA-ISP, Silicon Valley Chapter which has grown to 325+ through LinkedIn, and is now the President of the AA-ISP, Charlotte Chapter. Chad Burmeister has an MBA in Information Technology from Loyola Marymount University. Chad is responsible for Corporate Sales at ON24 (the global leader in webcasting and virtual events) including a Lead Generation Team and an Inside Sales/Account Executive Team where he is growing the Charlotte office from 4 sales professionals to more than 20 by the end of 2011. Prior to ON24, Chad was Vice President, Corporate Sales at IronKey where he built a team of Corporate Sales Reps who finished 2010 at over 120% of quota in 2010, and led the team to the best quarter ever since transitioning sales from a field team to Inside Sales in Q1/2011 (142% of quota). Chad has also held leadership positions with Riverbed Technology & WebEx, and launched his own company called Tele-SalesForce that he grew to nearly $1M in sales.

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Curt Vondrasek

Vice President, HUB International

curt.vondrasek@hubinternational.com

Curt Vondrasek is Vice President of Business Development at HUB International. He is responsible for developing and leading our call center in Westmont, IL. He is responsible for driving the outbound call strategy, developing lead opportunities for specific target areas with strategically chosen producers, and creating a feeder pool for new producers. Vondrasek has over 20 years experience in the finance and insurance industries with a history of progressive leadership at major companies like AIG, GE and Allstate. He offers a unique blend of effective sales operations management and strategic business planning recognized for enhancing market penetration and customer satisfaction. With a reputation as the company's business development expert, he possesses a long, successful record of unprecedented results in top line revenue, change management, new product introductions, employee/agent recruitment, sales training and marketing strategies. Prior to his role at HUB, Vondrasek was previously the National Sales Director at Allstate Dealer Services and Vice President, U.S. Sales for AIG American General. Prior to AIG, he held progressive leadership roles at AON and GE in Chicago. Vondrasek has a Bachelor's of Science in Finance from Northern Illinois University. Curt’s goals for the Chicago Chapter include becoming one of the largest chapters in the US, seeing as Chicago is the 3rd largest city . Additionally to create an environment for peers in similar work situations to be able to share ideas and learn valuable information from each other and to promote networking amongst inside sales professionals across the Chicago land area.

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Patricia O'Brien

Director, Inside Sales, Zebra Technologies

pobrien@zebra.com

Patty O'Brien brings over 20 years experience in inside, outside, and sales management experience. A graduate of DePaul University, Patty has a passion for continual learning and helping others achieve their potential, both personally and professionally. Patty has held various sales positions, domestically and internationally, at Trend Technologies, Vocollect Healthcare Systems, and Zebra Technologies. Patty�s current role as Director, Inside Sales encompasses a hybrid inside sales model. The Inside Sales Reps work with their field counterparts as well as managing specific accounts in a geographic territory. Patty is excited to be working with the AA-ISP and the Chicago chapter to drive new recruitment and success!

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Diana Kempf

Sr. Manager, B2B Specialty Ops, Convergys

diana.kempf@convergys.com

Diana Kempf is a results-focused professional with 25+ years of diversified experience and success in managing financials, sales, operations, and talent management with Convergys. Considered a hands-on leader with proven management track record with the demonstrated ability to meet and exceed operational metrics, motivate and direct employees, and identify & integrate core competencies into operations. She has extensive experience in start-up environments, managing on-going operations and building strong client and employee relationships. Diana is currently responsible for managing several inside sales Consumer Package Good programs which produce over $100M in revenues for her clients. Diana enjoys working with individuals as they hone their inside sales skills and plans to use the Cincinnati chapter to help drive the advancement of profession of inside sales in the Southwestern Ohio area. Diana attended the University of Cincinnati and is actively involved in several community activities which include serving on the committees of the annual Cincinnati Susan Komen Race for the Cure, Cincinnati's Thanksgiving Day Race, and Tri-State Volunteers. Diana has been on the Board of Directors of the Cintel Federal Credit Union since 2006 and is currently chairing its Personnel committee.

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Jessica Sheets

Inside Sales Representative, Moen

Jessica.Sheets@moen.com

Being a part of the creation of an Inside Sales Team has allowed Jessica to gain experience from the ground up. 3 1/2 years ago the process began and since then the department has doubled. It has been proven to the business this an Inside Sales department is one of the best investments in the current market. Her group has proven that it is nothing but expansion for her group.

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Lori Joy

Owner, 32 Solutions Ltd

Colorado Linkedin Group

lori@32-solutions.com

Lori has a deep appreciation for Inside Sales professionals since working closely with some of the top inside sales organizations in Colorado is what helped her build her business. Lori is the Chief Talent Curator of 32 Solutions Ltd which provides companies an unorthodox resource for sales recruitment.

Lori has been in sales and recruiting for 14 years and describes herself as a natural-born salesperson �she had no choice in the matter. Lori is a Colorado native and graduated from the University of Colorado with her BA.

Lori is excited to help build the Colorado chapter and create a place for Inside Sales professionals to network and hear about best practices from their peers. Colorado has a high number of great sales organizations that have a wealth of knowledge to offer.

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Jason Curry

Sales Manager, Covidien

Colorado Linkedin Group

jason.curry@covidien.com

Jason Curry began his career as an Inside Sales Account Manager for a steel manufacturer. He worked in the industry for 4 years before making a field change to medical sales. He joined CCS Medical as a Business Development Representative selling to C-level executives in 2003. Jason�s ability to produce fast results launched him quickly into a Regional Sales Manager role after a year and a half and he and his family relocated to Louisiana. In this position he took the lowest region out of nine from worst to first, earning a President�s Club Award for top Sales Manager in 2006. After absorbing two full years of LSU football and spicy southern cooking, Jason happily returned to his hometown of Denver when he was promoted yet again to the position of Mail-Order Sales Manager. For two years in this role Jason again took a low performing team and through the creation of expectations, metrics, standard operating procedure and a team environment, Jason was able to turn the team into a top performing team. His success in managing Customer Service, Inside Sales, and Order Processing groups in this role earned Jason his second President�s Club Award but also a promotion into the National Sales Director role for the Wound Care division. As the National Sales Director, Jason oversaw a fleet of 100 field reps and consistently made decisions regarding operational needs for the business. Following two years in this position with CCS, Jason became eager to make equally impactful contributions to a large medical manufacturer and took on the challenge of cultivating an entirely new division of Covidien�s business. In late 2010, Jason joined Covidien�s Respiratory and Patient Monitoring business unit, where he is responsible for driving sales results through his newly created sales team.

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David Chwalik

VP of Inside Sales, Pearson Education

david.chwalik.aaisp@gmail.com

Dave is a 26-year sales veteran in the publishing industry. Following a consistent goal-achieving career as an outside sales representative, District Manager and Regional Manager, Dave was promoted in 2006 to Vice President of Inside Sales for Pearson Higher Education. Dave is responsible for five separate sales teams positioned in the academic channel as well as business and industry. Pearson is the world’s largest educational services provider offering both print and digital resources for students and instructors from preschool to university to continuing education to career ready professions. Given his experience with outside sales coupled with his successful inside tenure, Dave provides interesting and compelling sales insights while championing the professionalism and performance of inside sales. As a sales manager, one of his priorities has always been to promote a culture of candor, motivation and recognition. Dave’s desire is to help establish the Columbus Chapter as an active contributor to the Association’s mission as well as to grow the Columbus Chapter into one of the largest Chapters in the country.

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Debi Pizzica

Director Inside Sales, FedEx Services

debi.pizzica@fedex.com

Debi has been in Sales at FedEx for the last 13 years in various leadership roles. Three years ago she came back to the Inside Sales organization as Director. Her passion for developing people, her enthusiasm and drive make her a dynamic leader. Attending the AA-ISP leadership summit inspired her to get a chapter started in Dallas.

Debi Pizzica began her career at Fedex as an RPS Account Executive in Southern California in May of 1997. Prior to joining RPS she worked with Avon Products in various management positions including transportation management. Debi earned a B.A. degree from the University of California at Santa Barbara and also earned an MBA from Pepperdine University.

Debi is excited to get the Chapter started to provide an excellent networking opportunity for other companies with Inside Sales organizations in the DFW metroplex.

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CJ Webster

Sales Manager of New Business Sales, LexisNexis

christopher.webster@lexisnexis.com

When fearless determination meets a resilient attitude you get CJ Webster. He is a successful sales professional with over 13 years experience selling LexisNexis solutions in the Legal market. During his 13 years of service at LexisNexis, CJ has held numerous positions and achieved numerous sales awards spanning from Rookie of the Year, Rep of the Year, and Manager of the Year. CJ is a member of the 2010 class of the Dayton Business Journal, 40 under Forty, which is an award that is given annually to 40 up and coming business professionals under the age of forty in the Dayton area. He is the author of insidesalesmagic, a blog written to educate, and promote inside sales professionals. CJ is an expert panelist for the American Association of Inside Sales Professionals and the President of the American Association of Inside Sales Professionals, Dayton Chapter. CJ serves on the Board of Advisors for Central State University, College of Arts & Sciences. He is a member of Alpha Phi Alpha Fraternity, Inc., Theta Lambda Chapter, Dayton, Ohio. He is a Prince Hall Mason, Equity Lodge 121, in Dayton, Ohio. CJ holds an English degree from Wright State University, class of 2000, and is an MBA candidate at the University of Notre Dame, class of 2012.

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Ivan Gomez

Senior Manager, Inside Sales, Echo360

ivango1@yahoo.com

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Edward Linde II

Senior Marketing Manager, IBM

ell11@us.ibm.com

Edward L. Linde II is a Senior Marketing Manager at ibm.com. His responsibilities include managing a team of 16 professionals that build web assets to support the ibm.com sales channel and to support organic web visitors. His team also designs and executes marketing promotions across all channels and merchandises these promotions along with standard offerings on interactive web properties and leverages organic search to drive business results. His strategic focus for 2011 and beyond is to build and execute a Digital Sales Eminence Program within ibm.com that address the needs of sellers while integrating against IBM�s mainstream marketing program framework and sales enablement processes and adopting web 2.0 techniques. Ed has twenty years of intensive direct marketing experience in traditional and digital techniques and media. Prior to that, Ed held various positions in marketing management and field sales at IBM and AT&T. Ed Linde is a practitioner of data-driven marketing decision making. This approach focuses on using analytic data and customer needs to derive the marketing strategy and the tactical execution plan. Ed holds an M.B.A in Marketing from Binghamton University and a B.S. in Business Administration from Marist College. He is a member of AA-ISP, DMIX, the AMA, the DMA and the PMA. He is also a Scoutmaster and a passionate fine art black and white photographer focusing on the changing visual and social landscape of America.

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Jennifer Vance

President, LeadJen

jenny@leadjen.com

Jenny brings excitement and passion to her role as Indianapolis Chapter President. Jenny has over 10 years of experience in helping companies market their products and services. That experience helped Jenny develop a set of best practices for outbound marketing, inside sales, appointment setting and lead nurturing. Under her leadership, LeadJen works with B2B companies across North America, Europe and Australia seeking to improve their marketing programs and develop successful sales leads. Jenny joined LeadJen from NoInk Communications (acquired by Everypath, Inc.) where she served as the Director of Marketing and Inside Sales. Prior to NoInk, Jenny served in numerous marketing and inside sales roles at Aprimo, Incorporated. Jenny has a B.A. in Economics from DePauw University where she participated in the Management Fellows Entrepreneurial Honors program. Jenny’s goal is to make the Indianapolis chapter a resource for others to come together and share their challenges and to learn.

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Dan OReilly

Director of Lead Generation and Sales Operations, Archer Foundation

dan.oreilly@archerfoundation.com

Dan has more than 20 years of experience in sales, interactive marketing and management. While working for a small telecommunication company in Overland Park in 1995, Dan pitched the idea of starting an inside sales team focused on winning back previously lost customers. The small team of 3 surpassed all expectation and quickly became the company's most profitable channel. Since then, Dan spent just over 5 years managing an inside sales team with Sprint as well as almost 5 years managing a hybrid inside/outside sales team for an Interactive Marketing company. As a member of the Archer Foundation, Dan O'Reilly consults with incubator companies who are looking to define their sales process, go-to-market strategy and nurturing programs for retaining clients. Dan is certified in landing page development as well as email marketing and spam law compliance. Dan has delivered presentations on email marketing best practices and has taught classes on interactive marketing tactics.

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Mark Scheinkoenig

Inside Sales Manager, FireMon

mark.scheinkoenig@firemon.com

Mark is a high-energy, passionate sales professional who has held sales management, inside sales, and outside sales positions over the past 15 years in various industries, including software, telecom, and office technology. Over the past 5 years, Mark has started and developed Inside Sales teams with two different software companies in the KC-area- Archer Technologies, (which was acquired by EMC) and FireMon. Highlights include managing a team of 4 Inside Sales reps in 2010 that closed a combined $8.3 million in new business including individual opportunities that reached over $500K. Mark's focus has primarily been Fortune 1000 companies with an emphasis on new business acquisition, however, he has also managed lead generation efforts as well as sales support activities in a hybrid model with outside sales. Mark holds a B.B.A. in Marketing from the University of Wisconsin-Whitewater.

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Kevin Gaither

Director of Inside Sales, BetterWorks

Los Angeles Linkedin Group

kevingaither@gmail.com

Kevin Gaither is a highly motivated, hands-on sales executive with a 15+ year track record of consistently exceeding sales goals, working hard, and building highly motivated, productive inside sales teams. He is a self-starter who possesses a 'big picture' perspective and is willing to 'roll up his sleeves' and do whatever it takes to get the job done and who thrives in early stage, fast-paced companies. Kevin Gaither possesses a proven ability to recruit, hire, train, retain and develop top-ranked sales teams by clearly articulating objectives using analytical, pragmatic thinking, reference to facts and best practices.

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Tonya Bryant

Sr. Manager, Celgene

tbryant@celgene.com

Tonya is excited to bring more than 15 years of Inside Sales experience to her Co-President role in the newly formed NJ Chapter. In her current role as Sr. Manager Inside Sales and Customer Service at LifebankUSA, Tonya leads a group of Inside Sales professionals who use a consultative approach to sell directly to consumers.

Previously Tonya worked in the role of Inside Sales Manager for Weichert Realtors and Quality Assurance Coordinator for Cendant Corporation. In her current and previous roles, Tonya has utilized her extensive call center management experience to develop call monitoring criteria for coaching and mentoring Inside Sales representatives. She has excelled at building successful inside sales teams and developing incentive programs that have propelled those teams to exceed corporate objectives. Tonya holds a Bachelor of Arts degree in Psychology from The College of Saint Elizabeth.

Tonya looks forward to her involvement with the New Jersey chapter as she believes it will provide a unique forum for area Inside Sales professionals to network, share best practices and develop skills to advance their careers.

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Adam Klein

Inside Sales Manager, M5 Networks

aklein@m5net.com

The Inside Sales Manager at M5 Networks, Adam's skills are firmly rooted in the lead generation side, which also makes him a key part of the telecom's marketing team. He has been with the Inside Sales department since its inception and fully understands the growing pains of forming a solid team and creating systems and processes, and the challenges of using creativity to Get The Appointment.

Adam looks forward to bringing the AA-ISP to the Big Apple. He honed his facilitation skills during the nearly ten years he spent working with a support community for small business owners, where he had the rare opportunity to pick the brains of the best of the Business community.

Adam wants to grow an Inside Sales community in NYC that allows its members to share their issues and challenges while learning from one another and the experts in the industry.

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Eric Maloney

Sr. Sales Manager, Convergys

Northeast Wisconsin Linkedin Group

eric.v.maloney@convergys.com

Eric has a natural desire for learning and questioning the business thoughts of the day. This has led Eric to be a co-founder and President of the Northeast Wisconsin sales chapter. Eric has been involved in the Inside Sales world for 9 years, serving as Sales Professional, Sales Lead, Sales Manager, and his current role of Sr. Sales Manager. Industries within Inside Sales Eric has been involved in are SMB, Public Sector, Service Provider, and international. In his current role, Eric is responsible for managing $400M + in annual revenues and achieved 118% to plan in 2010. Eric is responsible for client interactions, forecasting, sales development, and strategy. Eric offers a passion for the business environment, especially to the inside sales discipline. He also offers thought leadership on a variety of topics such as customers needs, and benefits. Eric holds a B.A. and M.B.A from the University of Wisconsin Oshkosh. Eric's vision is to make the Northeast Wisconsin chapter an interactive and fun environment bringing like minded individuals together.

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Jason Harmon

Sr. Operations, Convergys

Northeast Wisconsin Linkedin Group

jason.harmon@convergys.com

Jason Harmon has been with Convergys since 1997. He has been in a sales leadership role for the past 10 years and in inside sales and outside sales capacity for the past 16. This extensive experience allows Jason to have an abundance of knowledge and experience in the inside sales realm. It also is what most attracts him most to the AA-ISP group. Ability to relate to a wide variety of individuals, communication abilities and overall perspective of the business are attributes that allow Jason to be a strong role model in this industry. Jason’s key passion is his drive to get the most out of the people he works with, as well as optimize sales results thru continual learning and training. Jason’s teams have been Top performing groups and show year over year growth each quarter and year. Jason has been a recipient of Convergys Client Award, not to mention numerous quarterly top performance awards for Quota and Results. Jason also holds a Bachelors degree from UW Stevens Point in Marketing and Business Administration, with a minor in Sociology. Jason is married to his heaven sent wife Melissa and has 1 son. Jason also enjoys golf, attending Packer games and spending time with family and friends. 2 cats are also in the family, but looking for the upgrade to dog soon.

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Dionne Mischler

Director, Inside Sales, Neudesic

dionne.mischler@neudesic.com

Dionne Mischler is a positive, results-driven, and creative individual with proven success in balancing operational objectives and business growth while achieving client satisfaction. She offers more than 13 years progressive business development and operations experience with startup companies, corporations and non-profit trade associations. Her proactive management style and strong leadership enhance all workplace environments. A capability of strategic thinking is proven by a record of creating outstanding working relationships in order to achieve goals. For the last three and a half years, she has worked at Neudesic in Irvine, CA, first as the Inside Sales Manager and most recently as the Inside Sales Director. While at Neudesic, she has grown the team to five revenue producing individuals and has influenced more than 11 million dollars over the last three years. They have truly provided value to Neudesic and to their customers through engaging in best practices and always asking, “what’s in it for the customer?”. Neudesic is a Microsoft Gold Certified and Managed Partner with a proven track record of providing reliable, effective solutions based on Microsoft’s technology platform. Neudesic's technical and industry expertise empower enterprises to enhance their technological capacity and respond to business opportunities with a greater level of efficiency.

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John Whitted

Inside Sales Manager, NTP Distribution

jewhitted@hotmail.com

John is an Inside Sales Manager bringing over over fifteen years experience to his role as Chapter President. He is extremely enthusiastic and the local chapter will provide an excellent resource for regional Inside Sales Professionals. John's background is in Fast-track sales and customer service environments.

John has a proven track record of exceeding quotas, prospecting and closing new clientele, and effectively leading an organized team of professionals. He continually is able to foster team development through inspiring, mentoring and training sales teams to exceed company objectives.

John's commitment to performance management and sales process improvements can be attributed to both a growing productivity and profitability gain. John's professional background includes, but is not limited to, sales & customer service leadership roles as Product Sales Manager at Nautilus Inc and Inside Sales/ Customer Relations Manager at NTP Distribution and began his sales career at Sprint. John is known for his ability to build partnerships with his customers and instills this approach in his sales teams. During his tenure at Nautilus, he was instrumental in developing a Sales methodology practiced by New sales associates company wide. John holds a Bachelor of Arts degree from University of Pittsburgh.

John's commitment is to bring other regional professionals together to share challenges and learn from each other.

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Jyllene Miller

VP of Global Sales, Concentrix

jyllene.miller@concentrix.com

Jyllene Miller was born and raised in Connecticut, was graduated with Distinction from Connecticut College in 1987, and moved to Arizona in 1990. Her 20+ year career in Direct Sales and Executive Sales Management spans several verticals and multiple countries.

Jyllene began her career as an individual contributor Team Air Express. Within 3 years, she held a Regional Sales Manager position, with sales management responsibilities for 5 offices in the Southwest region of the United States. Jyllene joined Insight in 1996 as an Account Executive, was promoted every year, and in her final role in 2004 served as Vice President of SMB Sales with responsibilities for 900 inside sales professionals and $1.2 Billion in annual revenues. From 2004 to early 2008 Jyllene served as Executive Vice President of Arete Sleep Health where she renamed/rebranded/ and restructured the organization, and implemented sales and marketing teams to grow the organizations from 1 state with $1million revenues to 5 states with $22 million in annual revenues. Jyllene joined Direct Alliance in 2008 as Senior Vice President of New Business Development and remains in that roll today.

Jyllene has been recognized with multiple sales awards, as one of Arizona's Top 10 Women in Technology Sales by Today's Arizona Woman Magazine, and was the recipient of the Prestigious Phoenix 40 Under 40 Distinction is March 2001.

Jyllene is extremely active in the community. She served on the Board of Trustees for Homeward Bound for 10 years and on the Board of Directors for The Partnership for a Drug-Free America as Secretary and Chair of the Development Committee for 3 years. Today she serves on Fresh Start Women's Foundation Board of Directors where she holds several committee positions. Jyllene's passion lies within helping others learn how to help themselves.

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Lauren Bailey

Founder, Factor 8 Sales Training

lb@factor8training.com

A twelve-year veteran of the call-center industry, Lauren has participated in the launch of over twenty sales call centers throughout America, Europe, and Asia. With experience as both a sales leader and training leader for direct and outsourced call center businesses, she speaks the language of call center performance.

Serving as the Global Call Center Training Director of German software giant SAP, she designed the new sales agent training strategy and curriculum for the company's first foray into telesales and the SMB market cutting time to competence by 40% compared to field agents.

As Director of Sales for an American BPO, she managed a sales budget of over $130M USD and six lines of business in inbound, outbound, chat, and web-driven business.

As the Director of Training for a local 800-person call center, her team was known for revamping new hire training and recovering over $150 million of additional top-line revenue by getting agents to the floor sooner and achieving sales targets faster.

Now the owner of sales performance-improvement company Factor 8, Lauren helps clients around the World start up and renovate sales forces. Her custom training programs, consulting, and outbound selling series "Sales Breakthroughs" have helped clients see results like 120% increase in leads passed, 40% improvement in pipeline, and over $.5 M new revenue earned - all before agents have even completed the training program.

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James Sainato

Supervisor, Radiology Inside Sales, Medrad

jsainato@medrad.com

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Jodi Hilliard

, J. Hilliard Co., LLC

jodihilliard@gmail.com

Jodi has 13 years of inside sales experience, 5 years as a manager. Currently, Jodi is self-employed with J. Hilliard Co., LLC working as a commissioned inside sales representative within the petroleum industry. Jodi�s previous employers include FedEx Services and Innospec, Inc.

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Paul MacDonald

Manager Inside Sales, Wright Express Corp

paul_macdonald@wrightexpress.com

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Gary King

Director of Inside Sales, Redwood Software

Raleigh-Durham Linkedin Group

garyrayking@gmail.com

Every day, as Inside Sales Director for Redwood Software, Gary sees firsthand, the challenges of our profession and he is dedicated to helping not only overcome them but to turn them into advantages. He brings this knowledge, perspective, and commitment to the role of Chapter President. Gary has held management positions in a number of software companies throughout his career.

Gary is a dynamic Sales Executive with extensive experience establishing national and international channel partners and resellers. Proven success in developing, building and training outside and inside sales organizations.

Successfully developed and implemented new product sales programs and developed and implemented distribution channels for specialty high tech product lines. Proven ability to hire, train and motivate high performance sales teams. A reputation as a strong leader capable of motivating others to maximize productivity.

Gary's vision to grow the Raleigh-Durham Chapter into one of the most popular AA-ISP Chapters in the nation.

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Michael Critchfield

Vice President of Sales, InsideSales.com

mcritchfield@insidesales.com

Michael Critchfield currently serves as Vice President of Sales at InsideSales.com, a leading provider of sales automation technology. Prior to this Michael served as Chief Operating Officer and Vice President of Sales and Marketing at Velosum Inc., and as Vice President of Sales for Arkona Inc, acquired by DealerTrack Holdings Inc., in 2007. Michael began his career in front-running technology companies such as WordPerfect, Novell, Corel, Vinca, Legato, and Manage.com. His primary focus was to master technology as he filled roles in service and post-sales capacities. He has used his understanding of technology to leverage and manage teams of sales people to help them exceed their plans. Michael also served in the U.S. Army and Utah National Guard with a background in Logistics and Counter Intelligence.

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Matt Heinz

Principal, Heinz Marketing LLC

Seattle Linkedin Group

matt@heinzmarketing.com

Matt brings more than 12 years of marketing, business development and sales experience from a variety of organizations, vertical industries and company sizes. His career has focused on delivering measurable results for his employers and clients in the way of greater sales, revenue growth, product success and customer loyalty. Matt has held various positions at companies such as Microsoft, Weber Shandwick, Boeing, The Seattle Mariners, Market Leader and Verdiem. In 2007, Matt began Heinz Marketing to help clients focus their business on market and customer opportunities, then execute a plan to scale revenue and customer growth.

Matt lives in Kirkland, Washington with his wife Beth, daughter Clara, and a menagerie of animals (a dog, two cats, and six chickens).

You can read more from Matt on his blog, Matt on Marketing, follow him on Twitter, or check out his books on Amazon.com: Are You Selling Pants, Or Selling A Dream? & Move The Mouse & Make Millions!

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Andre David Anderson

Director and Solution Architect, ConnectAndSell

Silicon Valley Linkedin Group

andre.anderson@connectandsell.com

Andre Anderson, Director of Territory Development, has been with Aruba Networks for 3 years, where he helped grow the team from 9 individuals to group that comprises of 17 sales professionals. The current team has two practices, traditional pipeline development and channel management. In this 3 year span, Aruba’s Territory and Channel Development team has been tied to over $37M in sales. It’s great to have someone with Andre’s experience not only helping Aruba, but enhancing the role corporate sales plays in being a critical resource in quarterly revenue achievement. “Andre Anderson is a true Corporate Sales Leader and it is an honor to have him join the Silicon Valley Chapter to help continue the mission of the AA-ISP—advancing inside sales to the next level of productivity and professionalism,” stated Chad Burmeister, President of the Silicon Valley Chapter. “The AA-ISP has grown to more than 30 regional chapters, and we’re thrilled to have Andre helping us to lead the Silicon Valley Chapter—one of our largest chapters in the country.” Bob Perkins, President of the AA-ISP.

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Brett Wallace

Director of Sales, LinkedIn

Silicon Valley Linkedin Group

bwallace@linkedin.com

Brett Wallace is a Director of Sales at LinkedIn and also co-President of the Silicon Valley Chapter. Prior to joining LinkedIn, Wallace was the Vice President of Sales and Business Development for ZoomInfo. While at ZoomInfo, he reorganized the direct sales force and customer segmentation model to increase revenue over the last two years. Previously, Wallace spent nine years at Forrester Research, Inc. where he led new client acquisition as the Director of New Business. Wallace is incredibly passionate about winning the right way, empowering people to achieve their goals and finding simple levers to create revenue streams. Outside of work, he is also an accomplished artist with hundreds of clients across North America, including Suffolk University and Fidelity Investments. Wallace lives in the Bay Area with his wife and two children.

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Fabien Duboeuf

Regional Sales Manager, Knovel Corporation

duboeuff@msn.com

International sales professional with technical and scientific background. Working knowledge of sales and accomplished entrepreneur. Work experience includes both business development and sales management within organization ranging from Fortune 100 companies to SMB. After opening his first business in 2000, Fabien Duboeuf was quickly recognized as one of the most magnetic people in St Louis by St Louis Magazine. He worked in Inside Sales at SIEMENS PLM Software for the North American market in collaboration with both US and Canadian Direct Teams as well as Channel partners throughout Canada. Currently working at Knovel Corporation, he is glad to be part of the AA-ISP.

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Jamie Shanks

Managing Partner, Triathleads Inc.

jamie.shanks@shanksgroup.com

Jamie Shanks and Brendan Callaghan are Co-Presidents of the Toronto Chapter. Jamie is often described as a “metrics champion”, and see’s inside sales as a science. Jamie constantly reiterates “my goal is to take our clients macro, annual targets and reverse-engineer this pragmatic process to derive micro, daily tasks”. Jamie currently leads JPS Strategies www.jpsstrategies.com and Triathleads www.triathleads.com, lead generation and inside sales implementation companies that works with technology companies to drive leads and build sales growth for its clients. JPS and Triathleads have numerous technology clients which it helps deliver inside sales best practises.. Jamie has had multiple inside sales opportunities at the inception of companies development. He helped build a SaaS data management company from inception to $4,000,000 ARR within 24 months. Jamie holds a Bachelor of Commerce from the University of Ottawa and a Masters of Business Administration from the University of South Australia. Jamie’s vision for the Toronto chapter is to connect the enormous technology industry in Southern Ontario to discuss best practises and truly 21st century ideas!

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Laurie Lynard

President, TeleMasters, Inc.

Twin Cities Linkedin Group

laurie@telemasters.net

Laurie's is a longtime Inside sales leader who has dedicated her career to the advancement of the profession of Inside Sales and to the personal development of sales individuals. She brings that same commitment to her role as Upper Mid-West Chapter President. Laurie is active in the sales community, you can follow her on Laurie's blog.

Laurie has 30 years experience in sales and sales-management, training, coaching and consulting. As President for TeleMasters, Inc., she serves clients such as Securian, US Bancorp Investments, Thomson-Reuters, and Wells Fargo, Honeywell, Personnel Decisions, Capella University and several small manufacturers and distributors. Laurie also specializes in consulting and coaching for companies who are looking to start up or turn around their sales and customer service teams.

Laurie's goal is to utilize the Chapter to help drive the advancement of the profession of Inside Sales and to help individuals improve themselves and advance their careers.

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William Drakes

Program Manager, Convergys

william.drakes@convergys.com

After completing a BA (hons) at the University of Newcastle upon Tyne, I started my career selling on the phones for a well known Automotive magazine. From direct sales through account management and training, I am now the Program Manager for our European partner led Inside Sales team of 54 heads managing 11 languages, 23 countries and a services portfolio in excess of $442m (FY11). I look forward to bringing the AA-ISP to the UK, helping others to share knowledge and best practices as well as learning and developing myself! A problem shared is a problem halved. I am a driven professional, passionate about the delivery of business objectives and exceptional high quality customer experiences. I have been with my wife Jane since university and we had our first daughter Sophie in May 2011. Although a Londoner by birth, I have adopted the North as my home having lived in Hong Kong, Argentina, Mexico and New Zealand along the way.

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Darren Suomi

VP of Sales, HootSuite Media Inc.

darren.suomi@gmail.com

Goal-oriented executive with over 16 years experience including 12 years with a Forbes 1000 software company in Sales and Marketing focused on the Business Intelligence, Information Management and Financial Analytical applications. During this time, accomplishments include growing revenue YOY by 10-30%, from managing 20MUSD annually to over 100MUSD annually. Strong experience with starting and growing teams from 10 people to over 275 people. Extensive experience with Managing large groups through Mergers and acquisitions having managed teams through 3 progressively larger acquisitions. Global experience working with all global regions in expanding coverage and GTM activities. Darren is looking forward to launching this new chapter in early 2011 and plans to ensure all members are involved in making this the best chapter in the association!

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Paul Theriault

Vice President, Account Management, Axzo Press LLC

paul.theriault@axzopress.com

Paul Joseph Theriault, Vice President of Account Management, for Axzo Brands. In this role, he is responsible for managing Axzo’s Inside Sales and Customer Service departments. Paul was instrumental in building Axzo’s service team and operations departments during Axzo’s launch in 2007. Since then, he has held positions of increasing responsibility at Axzo. As Vice President of Account Management Paul has formed a dedicated inside sales team, a key part of Axzo’s value proposition. Axzo delivers high-quality Instructor-Led Training courseware. Paul is dedicated to career advancement through education. Axzo sets the standard for innovative approaches to learning and exceptional customer service. Paul holds a Bachelor of Arts: Social Theory, Structure, and Change from the State University of New York. Paul is based in Rochester, NY. Paul is looking forward to re-launching the Western NY chapter and brining together Inside Sales professinals in the Buffalo, Rochester, Syracuse areas!

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