I'm building a B2B client "onboarding" team in order to increase future sales opportunities and retention with our existing relationships. This team would also be responsible for inbound calls. I would like to learn best practices from others in the area of goals, metrics, candidate qualifications, organizational design, and delivery processes. I'd love to hear from you if you've done something similar!
Posted by: Christi Paurus
Posted: November 22nd, 2010