Iâ€™m looking into the feasibility of having home-based inside sales reps. We have a hybrid inbound sales model in which 60% is customer service related and 40% is proactive selling to existing customers and repeat business. I believe I understand how to set-up, monitor and measure the proactive sales portion of the remote position. Iâ€™m not sure how I can do the same for the customer service piece and to assure timely and accurate response to the customer. A vast majority of our correspondence to our customers is through email which makes monitoring and tracking more difficult. Thanks for any thoughts.
Posted by: Scott Stoll
Posted: August 23rd, 2011