I’m looking into the feasibility of having home-based inside sales reps. We have a hybrid inbound sales model in which 60% is customer service related and 40% is proactive selling to existing customers and repeat business. I believe I understand how to set-up, monitor and measure the proactive sales portion of the remote position. I’m not sure how I can do the same for the customer service piece and to assure timely and accurate response to the customer. A vast majority of our correspondence to our customers is through email which makes monitoring and tracking more difficult. Thanks for any thoughts.

Posted by: Scott Stoll

Posted: August 23rd, 2011

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