We are building a business case to invest in telephony integration with SFDC so our reps can dial in-screen and log their calls, etc. in system. Wanted to see if anyone does this today -- how much does it cost (per user?) and what are the benefits you've seen? We're looking at Cisco but also wondering if there are other vendors that provide this functionality? Thank you!
Posted by: Anonymous
Posted: November 4th, 2011