We serve our customers through different channels - Inside Sales is one (they have territories and sales goals), but we also have a call center that takes hundreds of inbound calls a day. We would like these agents to cross-sell and up-sell more effectively. Would you suggest creating an incentive program at the beginning that "gets them used to selling," have an ongoing incentive program or no incentive program at all? We do have a company incentive plan for this group based on total company sales.

Posted by: Prudence Helders

Posted: March 25th, 2012

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