We are a B-B company with our own call center. Our Inside Sales agents primarily handle inbound sales calls and are expected to cross and up sell on inbound calls. I would very much appreciate advice on how you have productively filled the wait time for inbound calls, while leaving these people available to receive calls. Being specific with the type of work would be most helpful.
Posted by: Prudence Helders
Posted: May 2nd, 2012