For my Inside Sales group I have always tracked outbound calls and total talk time. I am with a new company and there is a LARGE amount of emails between our current sales group and our customers. What are some effective ways to give my inside sales reps credit for the emails they send to customers? I would still consider that contact with a customer, and as long as its sales focused I feel the need to give them credit. Any thoughts?

Posted by: John Scales
Posted: December 20th, 2013
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