Hi everyone. I'm starting to look for a simple SMS support application that I can use for customers to text us (individually to a specific rep) and then our rep can respond via a messaging program from their computer. We are seeing an increase in customers using this as a contact channel and would like to capture and report on these transitions. Two things: 1.) Any suggestions for vendors to consider that won't break the bank? 2.) Any tips/tricks to consider when implementing this solution?

Posted by: Ed Porter

Posted: January 26th, 2016

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