We are evaluating our compensation plan for SDRs and are paying them commission for opportunities created and closes from those opportunities. We have a transactional sales model with a 30 day refund policy for our clients. The closing reps have to pay a claw back for any closes that refund within that 30 days. My question is should the SDRs pay a claw back on refunds too even though that is out of their control?

Posted by: Brandon Roberts

Posted: April 5th, 2016

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