Good Afternoon, I am a manager of an inside sales team which focuses on clientele approach and making it personal in a B2B environment; I have coached two of my staff towards their engagement with clients and use of a more elevated call language. It has been close to a year of dedicated support, sharing their calls to listen to, collaborating with those who stand out and listening to their calls, feedback, etc… and I am still not seeing the changes needed. One of them continues to sound very dry and robotic while the other has challenges with sounding confident. Are there any great webinars or short classes that you recommend?

Posted by: Anonymous
Posted: October 25th, 2016
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Best Practices, Role playing