CISP® Cerification Process

"Setting the bar with a credential evidencing the highest recognized standards and competency for today's Inside Sales professionals."

Congratulations to our recent CISP® graduates:
  • Samantha Ernisse
    Bosch Security, Inside Sales Rep
  • Tyler Kathan
    Red River Computer CO., INC, INSIDE SALES ACCOUNT MANAGER
  • Robert Petralia
    Bosch Security, Inside Sales Rep - Video Systems
  • Emmet OReilly
    AVEVA, Inside Sales Team Lead
  • Catherine Sturm
    GAF, AIS Sr Rep
  • Sam Makram
    Midco, Inside Sales Business Consultant
  • Teri Copeland
    Midco, INSIDE BUSINESS SALES CONSULTANT
  • Elyse Jennings
    Midco, Business Inside Sales Consultant
  • Matt Jackson
    NetSPI, Regional Sales Support
  • Kurt Schilling
    NetSPI, Inside Sales
  • Meg McCann
    COACT Associates, Business Development Specialist
  • Heidi Fisher
    Midco, Business Inside Sales
  • Marz Garcia
    Forward Advantage, Inc., Manager of Sales
  • Russell Gunby
    Swagelok Georgia, Inside Sales Reo
  • Bill Raney
    Red River Computer Co., Inc., Inside Sales Account Manager
CISP®
Certification Process

"Setting the bar with a credential evidencing the highest recognized standards and competency for today's Inside Sales professionals."

About the CISP® Accreditation Exam Process

The CISP® accreditation is a web-based, on-line program which includes a comprehensive, 10-module preparatory coursework, followed by a final "live sales call" role play exam. Applicants are expected to complete the entire coursework in about 8 weeks, prior to sitting for their final exam. Each course includes study and learning of the competencies required to successfully pass the final examination. In addition, candidates work through practice simulations, observe audio recordings of sales calls, and take course-ending tests.

Each course-ending test must be successfully completed before moving on to the next course. The proprietary BrainX on-line learning system used throughout the course work helps each candidate master the content, and prepares them for a successful final exam outcome.

About the the Final Exam

After completing the 10 courses, candidates may schedule their final exam. The final exam consists of a simulated live sales call to a prospect. Candidates are given a choice of several sales scenarios to choose from, which will form the basis of their call. Candidates are expected to successfully cover several components on the call including the introduction, discovery, sales qualification, questioning techniques, listening skills, next steps, etc. in order to pass the exam. Each candidate will receive a detailed final exam expectation and grading summary along with an audio example of a successful role play allowing them to prepare for a successful outcome.

Candidates who do not pass the final exam may schedule a second exam after a 2-week "waiting period." This allows them time to review the course work and focus on the areas which were identified as needing attention from the original exam scorecard.

About CISP® Re-Certification

On-going education ensures that accredited reps stay current, while continuously seeking opportunities to increase their skills and competence through professional education. Passing the CISP® coursework and final exam earns accreditation for a 3 year period. Accredited professionals are required to earn at least 5 Continuing Sales Education (CSE) credits every year after the initial 3-year period. Here are some ways our CISP recipients stay active:

  • Attend a local Chapter meeting (1 credit)
  • Attend a Regional or National AA-ISP conference (4 credits)
  • Attend a AA-ISP webinar or Training Tuesday (1 credit)
  • Receive training from an AA-ISP authorized training partner (Credits vary)

Each CISP® will have on line access to their personal profile. After earning your accreditation, you will update your profile with earned CSE credits. A full list of earning opportunities with associated CSE points will be sent to each candidate upon successful completion of the CISP®.

Tuition Rates:

AA-ISP Members: $875
AA-ISP Non-members: $975

Non-member pricing includes a 1-Year AA-ISP Professional Membership.

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CISP® in Action

CISP® is made up of 11 courses, each containing multiple lessons, user interactions, and tests. View an example:

Course 4: Lesson 2
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Download CISP® Program Brochure
CISP® Brochure (PDF):
Download Now!
Comments by Industry Leaders:
  • "The CISP accreditation program will help shape our profession for the future."
    David Moufarrege - COO, Clickworker
  • "The CISP system turns knowledge into power."
    David Sill - SVP, PC Helps
  • "I can't wait to get my whole team certified!!"
    Dan Staples - Sr. Inside Sales Manager, SGI
  • "I am very excited about what the CISP Accreditation means for not only my inside sales team, but for our profession."
    Anonymous
CISP® Registry:

Enter a CISP® ID number to view status.

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