Given “retention is the new growth”, especially during this time of uncertainty for most businesses, the Customer Success role is strategically important to survival. One recent survey revealed that almost 50% of companies have recently shifted sales reps into customer success roles.
In this interactive roundtable, we:
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Customer First – Digital Engagement COE Leader
CEO & Founder
Reality Works Group
Global Lead, Inside/Digital Sales Customer Success (Recently transitioning)
COVID-19, Coronavirus, Account Management, Customer Success, Enablement, Motivation, Talent, Leadership, Compensation, Metrics, Mission, Relationship, Inside, Inside Sales, Databases, Structure, Methods, Measurements, Technology, Measurement, Goals