Given “retention is the new growth”, especially during this time of uncertainty for most businesses, the Customer Success role is strategically important to survival. One recent survey revealed that almost 50% of companies have recently shifted sales reps into customer success roles.
In this interactive roundtable, we:
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Global Vice President - Virtual Customer Success Practice
CEO & Founder
Reality Works Group
Director of Digital Sales, Major Accounts
COVID-19, Coronavirus, Account Management, Customer Success, Enablement, Motivation, Talent, Leadership, Compensation, Metrics, Mission, Relationship, Inside, Inside Sales, Databases, Structure, Methods, Measurements, Technology, Measurement, Goals