Overview

Given “retention is the new growth”, especially during this time of uncertainty for most businesses, the Customer Success role is strategically important to survival. One recent survey revealed that almost 50% of companies have recently shifted sales reps into customer success roles.

In this interactive roundtable, we:

1. presented current industry data suitable for your data-loving executives
2. discussed topics that are often hotly debated, such as:
   
   

• Should Customer Success own expansion quota and earn commissions?
• Does the team require technical skills? What about selling skills
• What metrics and processes do the best-performing organizations have in place? 

CONNECT WITH OUR PANEL:

Tony Pante, Global Vice President, Digital Engagement COE Leader, SAP Customer First

Anneke Seley, Next Gen Sales Author and Managing Partner, Reality Works Group

Cory Storkamp, Recent Global Leader, Microsoft Inside Sales Customer Success

Categories

Leadership

Keywords

COVID-19, Coronavirus, Account Management, Customer Success, Enablement, Motivation, Talent, Leadership, Compensation, Metrics, Mission, Relationship, Inside, Inside Sales, Databases, Structure, Methods, Measurements, Technology, Measurement, Goals

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