VSS2021 What Success looks like for Customer Success teams: Prioritizing the right KPIs to drive rev

Author: Giovanni Bryden, Maddie Dunlap
Posted: April 22nd, 2021
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Overview

Logo churn. Net dollar retention. Expansion. Account health.

These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?

Gio Bryden, director of Customer Success at Acquire, and Maddie Dunlap, Manager for Customer Success at Mixpanel will share:

  • The key metrics for growth with existing customers
  • How customer satisfaction plays into the greater picture
  • Top priorities for new CS functions
  • Ways to develop a CS-sales-marketing-product flywheel