Telemarketing Laws: An Auditors Perspective

Outbound callers beware of telemarketing laws! 

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have
audited dozens of companies for their compliance with telemarketing laws. As you may be
aware, the landscape of telemarketing laws can be very complex, with federal regulations
written by the FCC and FTC along with considerations for state-specific requirements.
Since these laws are ever-changing, keeping up can be a daunting task. I want to share some
observations working with many different companies. Here’s the good, bad, and ugly with
telemarketing laws.

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Rich Hamilton is the Vice President of Compliance and Administrative Services for Quality
Contact Solutions, as a Customer Engagement Compliance Professional (CECP), Rich oversees
the QCS telemarketing compliance consulting practice which conducts compliance assessments,
reviews and audits for companies that require outside professional assistance. Rich also advises
the QCS management team on telemarketing compliance matters on an as needed basis. Rich
also manages accounting, human resources and the administrative staff, ensuring all team
members are aligned to support the QCS team as they work toward achieving client goals. Rich
is also the creative powerhouse behind many special projects and initiatives throughout the
organization. Rich can be reached at rich.hamilton@qualitycontactsolutions.com or 516-656-
5105