AA-ISP Training Tuesday: The Science of Customer Apologies
Author: Doug Hutton
Posted: March 14th, 2023Play
Supply chain disruptions, corresponding shortages, and the “great reshuffling” of the labor market have led to an exceptionally arduous business environment.
No matter how you spin it, telling a customer “I’m sorry” is never easy. So, is it possible to effectively handle a crisis right away and rescue the relationship all while advancing it to an even higher level?
Join Doug Hutton, EVP Customer Experience, to learn a clear and consistent apology framework you can begin using right away to positively influence customer goodwill and even increase their loyalty in the process.
Specifically, you’ll learn how to:
Communication, Follow ups, Advertising, Face to Face, After Meeting, Guidance, Learning, Best Practices, Interaction