AA-ISP Training Tuesday: Oh No! Here Come the "No's"!

Author: M. Stacia Skinner, Creative Training Solutions, Ltd
Posted: September 10th, 2019

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It is hard enough to pick up the phone in today's work environment. However, when you get someone to answer the phone, and they give you a "NO!" at 90 miles an hour, how do you handle it? This session will give you the answers. 

Our Presenter will provide ways of handling the "no" in order to get the "yes" you are looking for! She will provide a step-by-step guide of why you receive the "no"!

Key takeaways:

  • Understanding why you need to get the "no"
  • Why they give you the "no" in the first place
  • The importance of knowing your "no" ratios
  • The Four Categories of every "no" and how to handle them

Who Should Attend: Anyone who is on the phone looking for new business opportunities!


Stacia Skinner, Creative Training Solutions, Ltd



Frontline Reps, Appointment Setting, B2B Sales, Cold Calling, Objection Handling, Phone Sales, Prospecting, Sales Tips, Sales Tools, Sales Training


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