AA-ISP Boston Chapter: The Hand-off between Sales and Customer Success

April 26th, 2018

3:30pm - 5:30pm EST/EDT

Dassault Systemes, 175 Wyman St, Waltham, MA 02451 (View Map)

We polled our members at the December Chapter meeting for top topics members wanted to hear discussed - smooth handoff from sales to customer care / support is a hot topic. But how to make it smooth? 

It's not just about adding a Customer Success team - if you come to our event you will hear from one company who moved away from having a Customer Success team. To have or not to have? How to give the new customer a smooth onboarding and great customer experience? 

We'll cover this topic in-depth, with these panelists: 

Steve Keilen, VP Sales and Customer Success, InsightSquared

Julie Hayes, Customer Success Manager, Drift

Matt Katz, Head of Customer Success, Localytics

Thanks to Dassault for hosting us and providing snacks and beverages. 

 

From the East or West via Mass Pike/I-90 (Toll Road):
From the Mass Pike (Route I-90), Take exit #15/WALTHAM (RT-30)/WESTON onto I-95 N toward WALTHAM/DEDHAM/N.H.-MAINE/POINTS NORTH/PORTSMOUTH NH (Toll applies)
Follow I-95/128 North for four miles to exit #27B/WYMAN ST./WINTER ST. toward #27B/TOTTEN POND RD/WINTER ST
Turn Left on WYMAN ST
Arrive at 175WYMAN ST, WALTHAM


From the South:
Go North on Route 128/I-95.
Take exit #27B/WYMAN ST./WINTER ST. toward #27B/TOTTEN POND RD/WINTER ST
Turn Left on WYMAN ST
Arrive at 175 WYMAN ST, WALTHAM

From the North:
DS BOSTON CAMPUS
175 / 185 WYMAN ST
ENTRANCE

ADDITIONAL
VISITOR PARKING
185 WYMAN
MAIN ENTRANCE

175 WYMAN
MAIN ENTRANCE

VISITOR PARKING

Go South on Route 128/I-95
Take exit #28/TRAPELO RD./BELMONT/LINCOLN onto TRAPELO RD toward BELMONT
Take First Right on SMITH ST
Continue straight on WYMAN ST
Arrive at 175WYMAN ST, WALTHAM, on the Left

PARKING

Keep right after entering main entrance at 175 Wyman Street. There is limited visitor parking next to the 175 building.
Additional visitor parking is located behind the 185 Wyman Street building. You are welcome to use either.

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