We polled our members at the December Chapter meeting for top topics members wanted to hear discussed - smooth handoff from sales to customer care / support is a hot topic. But how to make it smooth?
It's not just about adding a Customer Success team - if you come to our event you will hear from one company who moved away from having a Customer Success team. To have or not to have? How to give the new customer a smooth onboarding and great customer experience?
We'll cover this topic in-depth, with these panelists:
Steve Keilen, VP Sales and Customer Success, InsightSquared
Julie Hayes, Customer Success Manager, Drift
Matt Katz, Head of Customer Success, Localytics
Thanks to Dassault for hosting us and providing snacks and beverages.
From the East or West via Mass Pike/I-90 (Toll Road):
From the Mass Pike (Route I-90), Take exit #15/WALTHAM (RT-30)/WESTON onto I-95 N toward WALTHAM/DEDHAM/N.H.-MAINE/POINTS NORTH/PORTSMOUTH NH (Toll applies)
Follow I-95/128 North for four miles to exit #27B/WYMAN ST./WINTER ST. toward #27B/TOTTEN POND RD/WINTER ST
Turn Left on WYMAN ST
Arrive at 175WYMAN ST, WALTHAM
From the South:
Go North on Route 128/I-95.
Take exit #27B/WYMAN ST./WINTER ST. toward #27B/TOTTEN POND RD/WINTER ST
Turn Left on WYMAN ST
Arrive at 175 WYMAN ST, WALTHAM
From the North:
DS BOSTON CAMPUS
175 / 185 WYMAN ST
ENTRANCE
ADDITIONAL
VISITOR PARKING
185 WYMAN
MAIN ENTRANCE
175 WYMAN
MAIN ENTRANCE
VISITOR PARKING
Go South on Route 128/I-95
Take exit #28/TRAPELO RD./BELMONT/LINCOLN onto TRAPELO RD toward BELMONT
Take First Right on SMITH ST
Continue straight on WYMAN ST
Arrive at 175WYMAN ST, WALTHAM, on the Left
PARKING
Keep right after entering main entrance at 175 Wyman Street. There is limited visitor parking next to the 175 building.
Additional visitor parking is located behind the 185 Wyman Street building. You are welcome to use either.
Please note, this session is a benefit of Emblaze membership. Non-members are invited to attend one session as our guest. Additional participation requires active membership at the time of registration.
Join nowPlease note, this session is a benefit of Emblaze membership. Non-members are invited to attend one session as our guest. Additional participation requires active membership at the time of registration.
Join nowTo add the event to your calendar, locate the file you downloaded, and double-click it. If you need more detailed instructions, please click here.
Let your colleagues know about this event! Click the button below to send an invitation: