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Customer success professionals are instrumental players in retention and expansion motions. What role does digital outreach play in paving the path toward renewing a customer or expanding business with one? How can customer success use digital touches to support sales in retaining and growing business? How are you optimizing your tech stack for the digital environment?
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Members develop long-term, meaningful relationships within the group, sharing ideas, collaborating with other members, and providing advice, thought leadership, and relevant organizational expertise on the topics and challenges discussed. Members are invited to present a case study on an organizational structure, process, or challenge within their company.
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