AA-ISP Training Tuesday: Oh No! Here Come the "No's"!

September 10th, 2019 1:00pm - 1:30pm EST/EDT

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It is hard enough to pick up the phone in today's work environment. However, when you get someone to answer the phone, and they give you a "NO!" at 90 miles an hour, how do you handle it? This session will give you the answers. 

Our Presenter will provide ways of handling the "no" in order to get the "yes" you are looking for! She will provide a step-by-step guide of why you receive the "no"!

Key takeaways:

  • Understanding why you need to get the "no"
  • Why they give you the "no" in the first place
  • The importance of knowing your "no" ratios
  • The Four Categories of every "no" and how to handle them

Who Should Attend: Anyone who is on the phone looking for new business opportunities!


Stacia Skinner, Creative Training Solutions, Ltd


This AA-ISP-hosted webinar is complimentary and open to all. Please click here to register - session will be conducted via Zoom.  Can't join live?  No problem, register anyway to receive the playback information!

During the scheduled presentation, if you are experiencing any trouble connecting or accessing the session, please Click here to contact Zoom Support or visit https://support.zoom.us and a technician will be available to assist you momentarily.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

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