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27 May

AA-ISP Webinar Series: Don't Make That Call Until You Know the Law

Where: Please register for webinar details

When: May 27th, 2015 @ 2:00pm EST

Join AA-ISP for part three of our webinar series: Regulatory Compliance Issues Your Inside Sales Teams Face.

Don't Make That Call Until You Know the Law

This webinar, lead by Michele Shuster, partner of Mac Murray, Petersen & Shuster, will cover Do Not Call laws and how it impacts our business of Inside Sales. Walking away from this session, Managers and Directors will have a better understanding of how to create a defensible position in case of a complaint. We will also share best practices around tactics that we have found effective in reducing prospect and customer frustration. Understanding the legal requirements surrounding Do Not Calls is essential for any business to business telesales organization.

To learn more about the new AA-ISP Regulatory Guide and the ever-changing rules and legislation confronting the Inside Sales industry, please visit www.AA-ISPRegulatoryGuide.com and spend more time selling and less time worrying about TCPA compliance.

ABOUT OUR SPEAKER
Michele Shuster has extensive experience in assisting clients involved in highly regulated industries. Shuster managed the Ohio attorney general’s consumer protection and crime victim services divisions from 1997 through 2004. She is a past President of the Ohio Women’s Bar Association, and is active on several non-profit and association boards. She was selected as “Ohio Rising Star” by Ohio Super Lawyers magazine and was named by Business First as one of the outstanding 40 professionals in central Ohio under the age of 40 for business and community leadership in 2005.

She is General Counsel for PACE (Professional Association for Customer Engagement), formerly the ATA (American Teleservices Association). Shuster is a Certified Information Privacy Professional, which demonstrates her strong foundation in U.S. privacy laws and regulations. Shuster has served as Chair of the Executive Advisory Board for The University of Akron’s Taylor Institute for Direct Marketing and Suarez Applied Marketing Research Laboratories.

Since venturing into the private practice of law, Shuster has established a solid record of assisting clients in teleservice audits, consumer protection matters before state attorneys general, matters before the Federal Trade Commission and Federal Communication Commission, advertising compliance, and privacy issues.

REGISTER
This AA-ISP hosted webinar is complimentary and open to all. Please simply click here to register for the necessary login credentials.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

27 May

AA-ISP Colorado Chapter Meeting

Where: Rally offices - 1550 Wynkoop St., Suite 200, Denver, CO 80202

When: May 27th, 2015 @ 4:00pm MST

Join us for our next Colorado Chapter meeting!

Agenda:

·4:00 - 4:15PM
Meet & Greet

·4:15 - 4:30 PM
AA-ISP Intro

·4:30 - 5:00PM
Guest speaker: Kyle Weiger, Team Lead, Sr. AE, ConnectAndSell

·5:00 - 5:30PM
Guest speaker: Dave Demink will speak on “Selling on the phone and online”

·5:30 - 6:00PM
Networking

Hope to see you there!

03 Jun

OC Chapter: Convert your customer service cost center into a revenue center. A step by step approach to convert customer support calls into inbound sales calls.

Where: Aliso Viejo Country Club

When: June 3rd, 2015 @ 4:30pm PST

What you will learn:

Learn how to leverage customer support calls to gain key customer insights and develop opportunities for cross sell or up sell leads. Walk away with 5 key tips and tricks that you can install into your customer service organization to generate incremental customer leads for your inside sales organization.

Best Practice Case Studies:

Verizon, Comcast, Microsoft

Register today and be sure to bring a colleague.

09 Jun

AA-ISP Training Tuesday: Turn “Show & Tell” Demos into “Show and Sell”

Where: Dial and Log In Below

When: June 9th, 2015 @ 1:00pm EST

Training Tuesday: Turn “Show & Tell” demos into “Show and Sell” conversations that close business

You can have the best lead gen system, the sexiest product, and the most comprehensive metrics, but if the demo doesn’t engage, doesn’t differentiate, and doesn’t sell—you may not have what you need.

You have the technology to sell. Now develop the art of the sell, as well. In this session, speaker, seminar leader, author, and coach, Anne Miller will share tips, techniques, and strategies that can to help make your team’s quota:

• The critical, but often missing, component of the demo story itself
• The best way to ensure the demo stays relevant to buyers
• 5 overlooked methods to engage prospects
• What technique creates momentum for action
• The most effective way to drive home a point or neutralize an objection
• The strongest post-demo question to ask to move the sale forward

Who should attend this session? Sales people who deliver demos, sales executives responsible for coaching and developing their demo teams, or anyone whose success depends on presenting an effective demo online or in-person.

“Anne has transformed the way we engage with clients. I highly recommend her for demo/presentation training.” Trish Bertuzzi, President, The Bridge Group, Inc.

ABOUT OUR SPEAKER
Speaker, seminar leader, author, and coach, Anne helps people in high stakes situations with demo and presentation skills and strategies to close deals, nail presentations, or wow crowds. Her first workshop for AA-ISP in New York was a big hit with members.

Anne has worked with firms as diverse as Goldman Sachs, Murex, Yahoo! and Conde Nast. Featured frequently in print and online, Anne is the author of three books, the latest being “The Tall Lady with the Iceberg: the power of metaphors to sell, persuade & explain anything to anyone” and her popular free newsletter, “The Metaphor Minute” and blog, “Make What You Say, Pay!”

NO PREREGISTRATION REQUIRED. LOG AND DIAL IN INFORMATION BELOW:

Log In: Training Tuesday
(or go to join.me and enter meeting code: AA-ISPWebinar)
Enter your name and "Knock" to join
To join the audio portion, click the phone icon
  - dial 213-226-1066
  - enter meeting code: 892-816-004#
  - or you may dial in via the internet with VoIP by selecting "call by computer"
  (participants are responsible for any long distance and international charges that may apply)

Note: AA-ISP TRAINING TUESDAY IS FOR AA-ISP MEMBERS ONLY AND RECURS EVERY 2ND TUESDAY AT 1PM EST.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

No Pre-registration Required

09 Jun

AA-ISP Philadelphia Chapter Meeting

Where: Bar Ly - 11th and Arch (101 North 11th Street Phila PA 19107)

When: June 9th, 2015 @ 6:00pm EST

Come join us for our next AA-ISP Philadelphia Chapter Meeting!

We will present an overview of the topics and format for the next 5 quarterly events. In addition, we are excited to have guest speakers Mike Hayes - VP Sales and Customer Success at PipelineDeals and Tim Saumet - Co-founder & CMO at Tilkee. Come learn about vendors, techniques and sales tools.

Thank you to our Gold sponsor PipelineDeals and Silver sponsor Tilkee!

10 Jun

AA-ISP Inside Sales 2015 - Denver

Where: Crowne Plaza Denver International Airport Convention Center

When: June 10th, 2015 @ 8:00am MST

The AA-ISP Inside Sales Conference Series is coming to Denver for a special one-day event dedicated exclusively to the "frontlines" of Inside Sales. Join over 20 of today's most recognized Inside Sales Experts as they share a wide variety of proven solutions and best practices to help you solve your most challenging issues. The conference features a variety of general sessions, interactive break-out sessions, and lively panel discussions focused on sales skills and development, effective prospecting and lead generation, coaching and management, marketing and sales optimization, and much more.

Presented and hosted by the AA-ISP, the Inside Sales 2015 conference series has earned a reputation for being a learning based conference, rich in valuable, relevant content. Denver will be no exception. This is your opportunity to learn, share, and network with Inside Sales Experts, leading technology & service providers, and hundreds of other like-minded Inside Sales Professionals.

Topics will include but not be limited to:

- Marketing and Inside Sales working together
- Prospecting and Generating Highly Qualified Leads
- Social Media Trends, Tips, and Techniques
- Coaching and Developing High Performing Teams
- Motivating and Managing Multi-Generational Teams
- Training Programs That Work
- Tools and Technologies

If you are an Inside Sales Representative, Account Manager, Lead/Business Development Representative, Inside Sales Manager/Supervisor/Executive, or are involved in supporting or working with an Inside Sales team, you are sure to benefit from attending Inside Sales 2015 – Denver.

11 Jun

AA-ISP NY-NJ-CT Chapter Meeting

Where: IBM 590 Madison Avenue New York, NY

When: June 11th, 2015 @ 5:00pm EST

Building for the Future in Today's World

Building for the future helps sustain growth. That's why we invited Chris Flores, Head of Inside Sales at Namely, Inc., to join the Board of your AA-ISP Chapter. Please come meet Chris who will speak at our next meeting. He will share his experiences building and scaling Namely's world-class inside sales team with a particular focus on hiring, specialization, qualification and technology best practices.

Chris created a model that has dramatically lowered the cost of delivering Namely's end-to-end HR solutions. He will share his insights and learnings and describe the ways he helped accelerate his company's rapid expansion. With a 2014 sales growth of 700% on average deal size, Namely is now tracking a run-rate of more than $10 million in bookings for 2015.

Please mark your calendar now and do join us on June 11th. More information to follow.


~If you or your guests cannot make it to New York, there's still a way for you to "attend". Attend virtually by clicking here, following the instructions below.

If you are an IBM SmartCloud member, simply enter your email address and the meeting password WB2GXF. If not, click on "Join as a Guest", enter your name, company name, language preference and click on "Join Meeting" (if prompted, enter the meeting password WB2GXF). Once you're connected, phone in by calling 1-888-426-6840 and enter the password 82662825.

11 Jun

SE Michigan Q2 Chapter Meeting: The Psychology of Sales & Negotiation

Where: 6300 Interfirst Dr. Ann Arbor (Thomson Reuters Office)

When: June 11th, 2015 @ 5:30pm EST

Join us for a presentation from industry thought leader EksAyn Anderson author of "The Key To The Gate" about how to successfully navigate gatekeepers and propel your sales through the funnel

17 Jun

AA-ISP Silicon Valley Chapter Meeting - June 17, 2015

Where: 88 Colin P Kelly Street, San Francisco, CA 94107

When: June 17th, 2015 @ 4:30pm PST

We hope you had a very productive month of May, and if you did happen to come out to our last chapter meeting at Druva - in April - thank you and we hope to see you at our next meeting taking place at GitHub's San Francisco Headquarters.

As such, SAVE-THE-DATE, for Wednesday - June 17 - to make time to meet your peers in the industry, hone your craft, and to discuss the critical items we deal with in front-line sales.

So, what are we going to talk about at our up-coming chapter meeting?

"How Are We Developing the Rep?" will be the focal point for our panel discussion, and as part of this discussion around professional development - pertinent to reps and managers alike - we will talk about:

Hiring/Recruitment/Retention
Training
Career Pathing
Other markets looking for developed talent
Outsource vs Insource

Per usual, we will begin networking at 4:30PM, with our panel discussion kicking off at 5PM, concluding at around 6:30PM.

Please register HERE so we can take headcount, and we look forward to seeing you in 3 weeks!

17 Jun

AA-ISP Austin Chapter meeting

Where: 8920 Business Park Drive, Ste 250, Austin, Tx, 78759

When: June 17th, 2015 @ 6:00pm CST

The Austin Chapter would like to invite you to our next meeting on June 17th,

With the growth of the Inside Sales profession in Austin and continual investment, there is a great opportunity to harness this growth and come together as a profession to help each other network, grow as sales professionals, share best practices and overcome challenges together. We will provide an environment to grow as an individual and also provide an opportunity to take our teams and organizations to the next level. The Austin Chapter will be the sales benchmark for all organizations.

If you are a Sales Professional or Sales Leader in the Austin area, we are looking forward to meeting you and discussing the following areas:

• Panel discussion: Future of Inside Sales, Technologies, Leadership Summit Recap
• Networking / sharing best practices
• And much more...

I look forward to seeing you there,

Best regards,
Gary

19 Jun

AA-ISP Frontline Friday

Where: Log and Dial In Below

When: June 19th, 2015 @ 1:00pm EST

Please join us for AA-ISP Members-Only Frontline Friday where on the 3rd Friday of each month at 1pm EST we bring in a guest speaker to address key challenges and issues facing the “frontlines”. The highly interactive format includes plenty of time for live Q&A discussion.

No preregistration required.

Log In: Frontline Friday
(or go to join.me and enter meeting code: AA-ISPWebinar)
Enter your name and "Knock" to join
To join the audio portion, click the phone icon
  - dial 213-226-1066
  - enter meeting code: 892-816-004#
  - or you may dial in via the internet with VoIP by selecting "call by computer"
  (participants are responsible for any long distance and international charges that may apply)


Note: AA-ISP FRONTLINE FRIDAY IS FOR AA-ISP MEMBERS ONLY AND RECURS EVERY 3RD FRIDAY AT 1PM EST.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

Thank you and hope you can join us!

No Pre-registration Required

23 Jun

Panel discussion with Inside Sales and Sales Development Leaders

Where: TSIA 17065 Camino San Bernardo, San Diego, CA 92127

When: June 23rd, 2015 @ 6:00pm PST

Join us for light refreshments and discussions around best practices in inside sales by leading San Diego companies.

14 Jul

AA-ISP Training Tuesday

Where: Log and Dial In Below

When: July 14th, 2015 @ 1:00pm EST

Please join us for the AA-ISP Members-Only Training Tuesday where on the 2nd Tuesday of each month at 1pm EST we address key issues and discuss the top challenges Inside Sales professionals are facing today.

No preregistration required. Log in information below.

Log In: Training Tuesday
(or go to join.me and enter meeting code: AA-ISPWebinar)
Enter your name and "Knock" to join
To join the audio portion, click the phone icon
  - dial 213-226-1066
  - enter meeting code: 892-816-004#
  - or you may dial in via the internet with VoIP by selecting "call by computer"
  (participants are responsible for any long distance and international charges that may apply)

Note: AA-ISP TRAINING TUESDAY IS FOR AA-ISP MEMBERS ONLY AND RECURS EVERY 2ND TUESDAY AT 1PM EST.

Feel free to contact us with any questions at memberservices@aa-isp.org or call 1-800-604-7085 ext 130.

Thank you and hope you can join us!

The AA-ISP Team

No Pre-registration Required

25 Aug

How to Leverage Your LinkedIn Profile to Differentiate Yourself and Your Team as an Inside Sales Professional

Where: TBD

When: August 25th, 2015 @ 6:00pm PST

LinkedIn can be a valuable resource to showcase how you as a sales professional provide value to your customers. We'll show you how to create a powerful headline and summary that makes you stand out.

10 Sep

AA-ISP Inside Sales 2015 - Boston

Where: Four Points by Sheraton Norwood

When: September 10th, 2015 @ 8:00am EST

Presented and hosted by the AA-ISP, the Inside Sales 2015 conference series has earned a reputation for being a learning based conference, rich in valuable, relevant content. Boston will be no exception. This is your opportunity to learn, share, and network with Inside Sales Experts, leading technology & service providers, and hundreds of other like-minded Inside Sales Professionals.

Topics will include but not be limited to:

- Marketing and Inside Sales working together
- Prospecting and Generating Highly Qualified Leads
- Social Media Trends, Tips, and Techniques
- Coaching and Developing High Performing Teams
- Motivating and Managing Multi-Generational Teams
- Training Programs That Work
- Tools and Technologies

If you are an Inside Sales Representative, Account Manager, Lead/Business Development Representative, Inside Sales Manager/Supervisor/Executive, or are involved in supporting or working with an Inside Sales team, you are sure to benefit from attending Inside Sales 2015 – Boston.

05 Oct

AA-ISP Executive Retreat 2015

Where: Sundance, Utah

When: October 5th, 2015 @ 2:00pm MST

Join us on October 5th - 7th for our profession's most strategic, yet intimate gathering of inside and field sales leaders. This select group of 50 - 60 executives will come together and work side-by-side to tackle the key organizational challenges faced by many sales leaders and professionals today.

Topics will include the latest in best practices to help organizations raise the performance of their teams. Facilitated workshop sessions will focus on learning and the sharing of emerging and alternative strategies. Attendees will also meet with leading technology and service providers to help understand specific offerings in support of these key strategic areas. Additionally, the Retreat will have a leadership enriching theme including a special guest speaker who will challenge all executives to new levels of personal commitment and development.

The Retreat will provide a unique learning opportunity with a highly interactive, workshop format. If you're a Executive, Vice President, Director/Sales Leader and your responsibilities include an inside sales or virtual selling component, you will benefit from participating in the 2015 AA-ISP Executive Retreat.

03 Nov

AA-ISP Inside Sales 2015 - Dallas

Where: The Westin Galleria Dallas

When: November 3rd, 2015 @ 8:00am CST

Presented and hosted by the AA-ISP, the Inside Sales 2014 conference series has earned a reputation for being a learning based conference, rich in valuable, relevant content. Minneapolis will be no exception. This is your opportunity to learn, share, and network with Inside Sales Experts, leading technology & service providers, and hundreds of other like-minded Inside Sales Professionals.

Topics will include but not be limited to:

- Marketing and Inside Sales working together
- Prospecting and Generating Highly Qualified Leads
- Social Media Trends, Tips, and Techniques
- Coaching and Developing High Performing Teams
- Motivating and Managing Multi-Generational Teams
- Training Programs That Work
- Tools and Technologies

If you are an Inside Sales Representative, Account Manager, Lead/Business Development Representative, Inside Sales Manager/Supervisor/Executive, or are involved in supporting or working with an Inside Sales team, you are sure to benefit from attending Inside Sales 2014 – Minneapolis.